NEXT LEVEL CATHOLIC ACADEMY FAQ

If you’ve got questions, you’ve come to the right place.

Below are some of the common questions we get asked about Next Level Catholic Academy. Please scroll through them. If you don’t see what you’re looking for, you can contact us at through the Member Support page on this site.

 If your question has to do with how to navigate the site, change your settings, or find what you're looking for within the site, please watch the Site Tour Video before submitting your question.

 

HOW DO I CHANGE MY CREDIT CARD ON FILE?

Here is how you can change your credit card on file:

  1. Login to your Academy account.
  2. Click on the PROFILE PICTURE (or avatar) in the top right of the page.
  3. Select SETTINGS from the drop-down menu.
  4. Click CREDIT CARD INFO in the top right of the page.
  5. Hit the CHANGE CARD button.

Then you can update your credit card information.

 

CAN I SHARE THESE VIDEOS, FILES, RESOURCES WITH OTHERS?

Great question. We love the fact that you want to spread the Gospel of Jesus Christ with the world.

There are several levels and nuances to this question. Here are the guidelines:

The longevity and viability of Next Level Catholic Academy is based on the good faith of the people who purchase memberships. We know how tempting it can be to simply purchase one membership and share it with a bunch of people. Please don’t.

Of course, married couples can share a membership. It’s also fine to share a sample of the audio or video, within reason. By that we mean, if you’re showing it to someone as a way to promote the idea of membership, that’s great. We ask that you don’t simply purchase a membership to share with others, or show NLCA content to a large group (i.e. more than 10 people). If you want group access, we do offer substantial discounts. For details, contact us at [email protected].

So, in general, we ask that:

  • Members do not share their username and password with others so they can avoid purchasing their own membership.
  • Members do not share NLCA content with large groups without purchasing a discounted large group package by contacting us at [email protected].
  • Never post any of the content on NLCA on any website, social media, or anywhere else without express written consent from Next Level Catholic Academy.

 We really appreciate your cooperation. Thanks!

 

CAN I PURCHASE A GIFT MEMBERSHIP FOR ANOTHER PERSON?

Absolutely! You can do that from the Store (in the header area), as well as from within the NLCA site in the sidebar (on a computer) or near the bottom (on a mobile device).

 

HOW DO I NAVIGATE THE MEMBERSHIP SITE?

We created a Site Tour Video to show you how to navigate the Membership Site. You can view that here: https://www.nextlevelcatholicacademy.com/site-tour-video

 

CAN I ACCESS THE PROGRAM ON MY iPAD, TABLET, OR SMARTPHONE?

Yes, the Academy is designed to function on any device capable of browsing the internet. You can access the program on your iPad, tablet, smartphone, or laptop the same way you would on a desktop PC or Mac:

  1. Open up a browser window on your device.
  2. Use your browser to go to https://nextlevelcatholicacademy.com/login.
  3. Enter your username and password and click SIGN IN.
  4. From the Library Page, click Science of Sainthood (course) OR the Science of Sainthood Community.
  5. Enjoy the lessons!

 

WHERE CAN I ACCESS MY ANNUAL BONUSES?

If you signed up for the Annual Membership, your bonus items will be included in your Welcome Email.  You should have received a Welcome Email right after you signed up.  If for any reason you did not, please contact Member Support and they will re-send it to you.

 

WHY DIDN'T I RECEIVE A PASSWORD?

When you signed up, after the payment success icon, it should have redirected you to a page where you could create your account and set a password.  Sometimes, people see the payment success icon and close the window or leave the page.  If you did not create your account at that point, you will need to contact Member Support to set a temporary password for you.

 

HOW DO I CHANGE MY PASSWORD?

You can change your login and password in your Account Settings. You can access the SETTINGS page by clicking on your profile picture (or avatar) in the upper right corner of the membership site (once you're logged in), and selecting SETTINGS from the drop-down menu.

If you forget your password, there’s a “Forgot Password” link on the Login page.

 

HOW DO I CHANGE MY PROFILE PICTURE (AVATAR)?

You can change your profile picture (also called an avatar) on the SETTINGS page. You can access the SETTINGS page by clicking on your profile picture (or avatar) in the upper right corner of the membership site (once you're logged in), and selecting SETTINGS from the drop-down menu.

Once you upload your new profile picture (or avatar), remember to scroll to the bottom of the page and click the SAVE button, or your new avatar will not take effect.

 

HOW DO I CHANGE THE NAME THAT APPEARS WHEN I POST COMMENTS?

You can change your display name on the SETTINGS page. You can access the SETTINGS page by clicking on your profile picture (or avatar) in the upper right corner of the membership site (once you're logged in), and selecting SETTINGS from the drop-down menu.

Once you type in the new display name, remember to scroll to the bottom of the page and click the SAVE button, or your changes will not take effect.

 

HOW DO I ACCESS THE SCIENCE OF SAINTHOOD COMMUNITY?

After you login to the Academy membership site, you'll be directed to the LIBRARY page. Scroll down and you'll see:

  • The Science of Sainthood (that's the course)
  • The Science of Sainthood Community

Simply click on the Community option.

From within the Course area, you can get into the community forum by clicking the blue Community button. It’s in the sidebar if you’re on a computer. It’s near the bottom if you’re on a mobile device.

 

WHY AREN'T MY POSTS SHOWING UP IN THE COMMUNITY?

Please make sure you click the POST button after you type your post.

After you click the POST button, give it a few moments and make sure you see your new post appear as a posted post at the top of the feed before you leave the page or exit out of your browser window. Otherwise, you post may not be saved. This is especially important if you are on a wireless, broadband, or mobile connection... or an internet connection that is slow for any reason.

 

HOW DO I GET NOTIFIED OF POSTS AND COMMENTS?

If you post a comment at the bottom of the course lesson pages, you will get an email notification when someone replies to your comment.  If you post a reply to someone else's comment, they will receive an email notification of your reply.

If you create a post inside the Community area, you will get notified of any replies to your post. If you comment on someone else's post, they will be notified. 

You can also choose to follow other people's posts inside the Community by clicking the star that appears at the right side of each post. Once you start following a post, you will get notified of any comments/replies pertaining to that post.

If you decide you no longer want to follow a post, simply click the 3 dots at the right side of the post and select UNFOLLOW.

 

HOW DO I SEE ONLY THE COMMENTS THAT PERTAIN TO THE LESSON VIDEO I JUST WATCHED?

Comments pertaining to each lesson video will appear at the bottom of each lesson page. You can either REPLY to other people's comments (in which case they will be notified), or you can create your own comment (in which case you'll get notified if someone replies to your comment).

 

CAN I DOWNLOAD THE VIDEOS?

While you can download the audio mp3 files, you cannot download the video files. The videos are filmed and delivered in 1080 high-definition. The cost of allowing so many members to download all that information on a regular basis is too expensive.

 

HOW DO I DOWNLOAD THE MP3's TO MY iPHONE?

You can live stream the MP3's to your iPhone at any time. If you want to physically store the MP3 files on your iPhone, you will need to download them to a computer and then transfer them to your iPhone via USB or other connection.

 

HOW DO I PRINT THE PDF TRANSCRIPTS?

There are two ways you can print the PDF transcripts. -- You can click on the Transcript link in the Downloads area of the Lesson page. Depending on how your browser settings are configured, this will either open the PDF, or give you the option to save the PDF to your computer.

  1. If it opens the PDF, there should be a print icon on the top toolbar of the Acrobat Reader that will allow you to print the document.

  2. If it gives you the option to save the PDF to your computer, then select a location to save the file and click SAVE. Then you can navigate to that file on your computer and print it from their directly.

 

HOW DO I RETURN TO PREVIOUS LESSONS TO VIEW THEM AGAIN?

On every lesson page, at the very top above the lesson video, you'll see a line of text that looks something like this:

Science of Sainthood  /  Categories  /  Beginnings  /  The Importance of Station in Life

This is basically the 'breadcrumbs' navigation path that tells you where you are within the course structure (or hierarchy of lessons and categories).

If you click on the 'Science of Sainthood' at the beginning of that line, it will take you back to the course home page and you can go back into earlier lessons at will.

 

I HAVE A SPIRITUAL/THEOLOGICAL QUESTION FOR MATTHEW LEONARD. HOW DO I GET THAT ANSWERED?

Mr. Leonard hosts Live Q&A webinars periodically during which he will address these types of questions. You can submit your questions here: https://www.nextlevelcatholicacademy.com/ask-matthew

 

HOW DOES THE PROGRAM WORK?

After you register for the Science of Sainthood program, you will be given access to a Membership website where you will login to view the Course and participate in the Community. Each lesson includes a video, a downloadable MP3 audio, and a PDF Transcript, as well as textual instruction on the lesson topic. Some lessons include additional downloads.

The course is designed for students to progress at their own pace through the material, so there is no set time frame associated with completing the course. At present, there are 35 lessons within the course, and more are scheduled to be added over time. The course material will be permanently available online, and accessible to you so long as you have an active membership to the program.

Your membership will continue to be active until such time as you decide to cancel. You may cancel your membership at any time without penalties or charges. Members who pay annually can get a refund within the first 14-days.

 

WHAT HAPPENS IF I CANCEL MY MEMBERSHIP?

If you cancel your Membership, several things happen:

  1. Your Member account, progress, and contributions are canceled and deleted.
  2. You lose access to all content inside Next Level Catholic Academy (past, present, and future content).
  3. You forfeit your status (e.g. Founding Member) and current low tuition rate.

If you cancel your Membership, we also cannot promise the following:

  1. We cannot promise when new members will be allowed to join. It may be a while.
  2. We cannot promise that you will receive the same tuition rate that you currently enjoy.
  3. We cannot promise the same material will be available or depth of content will remain available.

If you still have questions about canceling your Membership, please contact one of our team members. Scroll down to the bottom of this page and get in touch with us through Member Services.

 

CAN I ACCESS CONTENT AFTER I CANCEL?

The short answer is - No. Your Membership entitles you to enter the Member area and access the content released during the duration of your Membership. Once you cancel or default on tuition in any way, you will lose all access to the content inside Next Level Catholic Academy and your account details will be deleted from our system.

 

CAN I PAUSE MY MEMBERSHIP?

Memberships in Next Level Catholic Academy are either “Active” or “Cancelled.”

If you cancel your membership we cannot promise that you will:

  1. Be able to join when you want in the future
  2. Receive the same low tuition in the future that enjoy now
  3. Access the same features that you currently enjoy

 

HOW DO I CANCEL MY MEMBERSHIP?

If you decide to cancel, simply click CANCEL in the footer of the membership site, or visit https://www.nextlevelcatholicacademy.com/cancel. This will initiate the cancellation process.

 

HOW DO I GET TECHNICAL SUPPORT?

If you still have questions, you can contact Member Support at [email protected].

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